PAYMENTS, STORE CREDIT AND DISCOUNTS

1. Make sure you have a valid store credit or discount code.

2. Add the items you want to buy to your cart and go to checkout.

3. Laptop or tablet:
   On the right of your screen you'll see the order summary. There you'll find a field where you can enter your discount code or store credit.
   
   Phone:
   At the very top, to the left of the order summary, you'll see the “Order summary” button. Tap it and a field for your discount code or store credit will appear.

4. Click “Apply” to apply the discount or credit to your order.

Having trouble with your store credit or discount code? Check that you've copied the code correctly. Still not working? Then get in touch with us through one of the contact options at the bottom of this page. We're happy to help.

We accept the following payment methods:

• Klarna

• iDEAL

• PayPal

• Bancontact

• Mastercard

• Apple Pay

• American Express

• Google Pay

• VISA

• Maestro

• Shop Pay

• BLIK

First check your bank statement to see whether the amount has been charged. Nothing charged? Then try the payment again. Has an amount been charged but your order isn't confirmed, or does it still not work? Then get in touch with us through one of the contact options at the bottom of this page. We're happy to help.

Yes, of course. With Klarna you can pay later, easily and securely. You receive your order first and pay afterwards. Just choose Klarna at checkout.

Need an invoice? No problem. Get in touch with us through the contact form at the bottom of this page, and our team will make sure you receive your invoice as soon as possible.

So we can help you as quickly as possible, please include the following details if you need a business invoice:

• Company name

• VAT number

Your discount code may have expired. If that's not the case, get in touch with us through one of the contact options at the bottom of this page.

There may be no balance left on your store credit. See the question below, “How do I check my store credit balance?”, to check. Doesn't seem right? Then get in touch with us through one of the contact options at the bottom of this page.

Click here to go to the page where you can check the balance of your store credit.

Yes, certain discount codes and store credit can be combined. Below are some valid combinations:

• Free delivery voucher + Product discount

• Free delivery voucher + Store credit

• Free delivery voucher + Store credit
  + Product discount

• Store credit + Product discount

• Store credit + Store credit
  

Not allowed:

• Two or more product discounts at once (outside our standard offers)

Getting an error message even though your combination is allowed? Then get in touch through one of the contact options at the bottom of this page.

Yes, in most cases you can. Only on products that are already more than 30% off is it no longer possible to apply an extra discount code.

Our store credit is valid for 5 years, so you have plenty of time to make your purchase.

Yes, absolutely. Say you have €50 in store credit and use €30 on your first order: you'll have €20 left. You can use that remaining amount on a future order, as long as the store credit is still valid. All our store credit is valid for 5 years.

That's really annoying, of course. Our team can try to find the discount code or store credit in our system. Because we work with as little customer data as possible, this can sometimes be a bit tricky. So please get in touch through one of the contact options at the bottom of this page and give us as much information as you can. For example, whether it was a discount code or store credit, a rough idea of the amount or percentage, and roughly when you received it.

Want to be the first to hear about new discounts, exclusive deals and special offers? You can easily sign up at the very bottom of this page. That way you'll never miss a deal and you'll get first access to our new collections.