Would you like to exchange or return your purchase? Our customer service is ready to help. You can return or exchange your order free of charge up to 100 days after receipt.

See here how to easily exchange or return your order.

‎

1. RIGHT OF WITHDRAWAL (14 DAYS)

• You can cancel your purchase within 14 days of receipt without giving any reason.
• During that time, you may inspect and try out the product as you would in a shop. If you go further than that and the product loses value as a result, we may deduct that loss in value.
• We will refund the full amount, including the original shipping costs (for standard delivery), no later than 14 days after you have notified us of your withdrawal. We may wait until we have received the product or you have shown that you have sent it back.

‎

2. RETURNS UP TO 100 DAYS

• In addition to this statutory right, you can return products to us up to 100 days after receipt.
• From day 15 up to and including day 100, the product must be returned unused, undamaged and in its original packaging, with all accompanying accessories.

‎

3. EXCEPTIONS

• Personalised or custom made products cannot be returned unless they are defective.
• After the first 14 days, we cannot take back a product under our 100 day scheme if it has been used or damaged, or is no longer in its original condition. Your statutory guarantee continues to apply in full.

‎

4. HOW TO RETURN

• Request your return by following the steps here. You will then receive a free return label.
• Pack the product in a sturdy shipping box so that it is not damaged in transit.
• If the return does not meet the conditions above, we will contact you to find a solution together.

‎

5. EXCHANGES

• You can exchange your product up to 100 days after receipt, under the same conditions as a return.
• Exchanges are completely free of charge.

‎

6. DEFECTIVE OR DAMAGED PRODUCTS

• Did your product arrive damaged or does it have a defect? Contact us here. After inspection, we will send you a replacement product free of charge or refund you.
• You are always entitled to a product that conforms to the contract (statutory guarantee). You can read more about this in our terms and conditions.

‎

7. RETURN COSTS

• Returns are free: we pay for the shipping with the return label you receive from us.
• If you send the product back without our label, you bear those shipping costs.

‎

8. REFUNDS

• For a return within the 100 days, we will refund you no later than 14 days after we have received and inspected your return.
• We refund using the payment method of your order, unless agreed otherwise.

‎

9. CANCELLING AN ORDER

• You can cancel your order as long as it has not yet been shipped. In that case, contact us here as soon as possible.

‎

10. CHANGES

• Vylento may amend this returns policy. Your order is governed by the version that applied at the time you placed it.
• These rules are in addition to your statutory rights and do not limit them in any way.