PRODUCT QUESTIONS OR ADVICE
On this page you'll find all the answers to questions about our products, plus ways to contact us for personal product advice.
Product questions
Questions about one of our products, before or after your purchase? No problem. Our Product Information Hub has the information to answer them. Click here to go straight to the Product Information Hub.
Still stuck? You'll find our contact options at the bottom of this page. Our team is ready to help you further.
Product advice
Not sure yet which product suits you best? Feel free to get in touch through the contact options at the bottom of this page. Our team is happy to help you choose.
Frequently asked questions
In the Product Information Hub you'll find the following information for each product.
A video explaining how the product works
Instructions for use
The product's capacity, such as the number of cards, banknotes, coins and so on
Information about the materials used
Warranty period
Care & cleaning instructions
Have another question? Feel free to get in touch with us through one of the contact options at the bottom of this page.
Yes, absolutely. All our products come in a luxury gift box, which makes them perfect for gifting. Every product is designed with the experience and presentation in mind. Want to see exactly what the packaging looks like? Check the product page for a look at the unboxing experience.
Still need help?
Question not answered yet, or running into a problem? No worries, our team is here for you.
Response within 24 hours
Monday to Friday 08:00–17:00, Saturday & Sunday 11:00–16:00
Response within 24 hours
Monday to Friday | 08:00–17:00
Saturday & Sunday | 11:00–16:00
STEP 1
Scan the QR code with your phone's camera app.
STEP 2
A chat will then open in WhatsApp. We’ll respond as soon as possible after your message.
Having trouble scanning the QR code?
We recommend using email or the contact form instead.
Response within 24 hours
Monday to Friday 08:00–17:00, Saturday & Sunday 11:00–16:00
Choose your contact method