DISPATCH
Fast delivery times
Together with our shipping partners, we ensure the fastest delivery times and the best service.
Shipping rates/times
The delivery time of your order varies depending on the country of destination. When your order ships, you will receive a shipping confirmation email with a tracking number. Please note that delivery times may vary during public holidays and sales periods.
The Netherlands
Delivery time: 1 to 3 working days
- Standard shipping / €3.99 (Free from €35)
- Pick up at a PostNL Service Point / €2.99 (Free from €35)
BELGIUM
Delivery time: 2 to 3 working days
- Standard shipping / €3.99 (Free from €35)
- Pick up at a PostNL Service Point / €2.99 (Free from €35)
LUXEMBOURG
Delivery time: 2 to 3 working days
- €4.99 (Free from €35)
FRANCE
Delivery time: 2 to 4 working days
- €4.99 (Free from €35)
DENMARK
Delivery time: 3 to 4 working days
- €4.99 (Free from €35)
AUSTRIA
Delivery time: 3 to 4 working days
- €4.99 (Free from €35)
SPAIN
Delivery time: 4 to 6 working days
- €4.99 (Free from €35)
EU ZONE 1
Delivery time: 4 to 7 working days
- €4.99 (Free from €35)
Countries with regard to EU Zone 1:
Bulgaria, Estonia, Finland, Ireland, Italy, Croatia, Latvia, Lithuania, Poland, Portugal, Slovakia, Slovenia, Czech Republic, Sweden.
EU ZONE 2
Delivery time: 6 to 9 working days
- €5.99 (Free from €35)
Countries related to EU Zone 2:
Bulgaria, Greece, Malta, Romania.
WORLDWIDE
We currently do not ship to countries outside the European Union.
SHIPPING ERRORS OR DAMAGED PRODUCTS
Quality comes first for us, which is why we carry out various quality checks before a product is shipped. If you have received an incorrect or damaged product, please report this within 14 days of receipt via Register Return / Exchange to be eligible for a free exchange with a new, comparable product or refund. In the event of a refund, we will refund the full purchase amount back to your original payment method within 10 business days of receiving the incorrect or damaged product.
UNDELIVERED AND REFUSED PACKAGES
In the event that the delivery is rejected at the door for any reason, is marked as unshippable due to an invalid shipping address or if the package is not collected from a service point after which it is returned to us. We are not responsible for packages that may be stolen, lost or incorrectly delivered. Therefore, keep a close eye on your email to stay informed of the latest shipping updates from our shipping partners.
If we have received the package back, we will close the orders and refund the purchase amount (excluding any shipping costs / return costs) back to your original payment method within 10 working days. Would you still like to receive a product? Then you can place an order again.