RETURN RATES
RETURNS
If you want to return your order without:
- Want to exchange a product.
- Received a defective or damaged product.
- You have received one or more incorrect products.
EXCHANGE
If you are not completely satisfied with your color or the product but you would like to exchange the product for another item. Then the exchange return rate applies to you.
DEFECTIVE OR DAMAGED PRODUCT RECEIVED.
If, despite our quality checks, you have still received a damaged item. Please check the FAQ under " I have received a damaged/defective product, what should I do?" for further instructions. In addition, any return costs are fully covered by us. So no return rates apply to you.
THE NETHERLANDS
- Full return fare: €3.99
- Exchange return rate: €2.99
BELGIUM
- Full return fare: €4.99
- Exchange return rate: €3.99
GERMANY
- Full return fare: €4.99
- Exchange return rate: €3.99
LUXEMBOURG
- Full return fare: €4.99
- Exchange return rate: €3.99
FRANCE
- Full return fare: €4.99
- Exchange return rate: €3.99
SPAIN
- Full return fare: €4.99
- Exchange return rate: €3.99
DENMARK
- Full return rate: €5.99
- Exchange return rate: €4.99
EU ZONE 1
- Full return rate: €5.99
- Exchange return rate: €4.99
Bulgaria, Estonia, Finland, Ireland, Italy, Croatia, Latvia, Lithuania, Poland, Portugal, Slovakia, Slovenia, Czech Republic, Sweden.
EU ZONE 2
- Full return fare: €6.99
- Exchange return rate: €4.99
Bulgaria, Greece, Malta, Romania.
WORLDWIDE
If for some reason you are unable to ship your return from one of the countries indicated above, you are responsible for the return costs and the return process.