ORDER TRACKING & DELIVERY
On this page you'll find everything about delivery and tracking your order.
When will my parcel be delivered?
The carrier delivering your parcel usually sends you an update by email, often the day before or on the morning of delivery. This email shows the time slot in which you can expect your parcel.
Check the delivery status yourself
Want to see for yourself where your parcel is and when it was last scanned? Scroll down to the Check delivery status section. There you can see exactly whether your parcel is already on its way.
No email yet?
Still no email from the carrier by the evening of the expected delivery day? Get in touch through one of the contact options at the bottom of this page. Our team is happy to help.
Netherlands
- Mon to Fri: order before 17:00, delivered the next working day
- Fri after 17:00 and weekends: delivered on Tuesday
Belgium: 1 to 2 working days
Germany: 2 to 3 working days
Spain & France: 2 to 4 working days
Rest of Europe: 2 to 5 working days
Check delivery status
Wondering where your order is? Our tracking page shows exactly where your parcel was last scanned and whether it is already on its way to you. The carrier also keeps you posted by email, usually on the day of delivery or the day before, with the expected delivery time slot.
There are 2 ways to look up your order on the tracking page.
Order number + email or phone number
Copy the order number from the confirmation email you received after your purchase. Enter it together with the email address or phone number you used when ordering.
Or
Tracking number
Copy the tracking number from the shipping confirmation email you received once your parcel was sent.
Once you have entered these details, click track. You will then see where your parcel was last scanned and whether it is already near your address. On the day of delivery, it will also show that your parcel is out for delivery.
Can't find your order number or tracking number, or don't remember which email address or phone number you ordered with? Get in touch through one of the contact options at the bottom of this page.
Frequently asked questions
We ship throughout the European Union.
Yes, delivery is free to every country we deliver to, with no minimum spend.
Haven't received a dispatch confirmation, or still no email from the carrier with your time slot by the evening of the expected delivery? First check your spam or junk folder.
Nothing there either? Feel free to get in touch through one of the contact options at the bottom of this page. We are happy to help.
If you accidentally entered the wrong address, contact us right away via this page. Choose ‘Wrong address’ in the dropdown menu so we can help you as a priority. We will do our very best to sort it out as quickly as possible.
Is the link above not working? Scroll down this page and click ‘open’ next to the contact form.
Please note: this may delay the delivery of your parcel.
As soon as your order has been dispatched, we send you a dispatch confirmation by email. It contains your tracking number and a link to our tracking page.
Didn't receive this email? Scroll up this page to see how you can find your order yourself on the right tracking page.
The tracking page shows where your parcel was last scanned, whether it is already near your address and whether it is out for delivery. The carrier usually also sends an update the day before delivery or that same morning, with the time slot in which your parcel will arrive.
Does the tracking say your parcel is being returned? Then it is on its way back to our warehouse.
If so, please get in touch through one of the contact options at the bottom of this page. We are happy to help make sure you receive your order as quickly as possible.
Still need help?
Question not answered yet, or running into a problem? No worries, our team is here for you.
Response within 24 hours
Monday to Friday 08:00–17:00, Saturday & Sunday 11:00–16:00
Response within 24 hours
Monday to Friday | 08:00–17:00
Saturday & Sunday | 11:00–16:00
STEP 1
Scan the QR code with your phone's camera app.
STEP 2
A chat will then open in WhatsApp. We’ll respond as soon as possible after your message.
Having trouble scanning the QR code?
We recommend using email or the contact form instead.
Response within 24 hours
Monday to Friday 08:00–17:00, Saturday & Sunday 11:00–16:00
Choose your contact method